Privacy Policy
Last Updated: July 5, 2026
Oaks Fire Protection ("Oaks Fire", "we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the steps we take to help protect it.
1. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Property or service address
- Fire extinguisher and property information submitted through our estimate forms
- Payment information (payments are securely processed by Stripe; Oaks Fire does not store complete payment card information)
- Website usage information such as cookies and analytics data
2. How We Use Your Information
We may use your information to:
- Provide estimates
- Schedule fire protection services
- Process payments
- Send invoices and service reminders
- Respond to customer inquiries
- Improve our website and customer experience
- Comply with applicable legal and regulatory requirements
3. Information Sharing
Oaks Fire does not sell personal information.
We may share information only with trusted third-party providers necessary to operate our business, including:
- Stripe, for secure payment processing
- Email and communication providers
- Scheduling and business management software
- Website hosting providers
- Government or regulatory authorities when required by law
4. How Information Is Shared
Information is shared electronically through secure third-party providers only when necessary to provide requested services or process payments.
5. Payment Security
- Payments are securely processed by Stripe.
- Stripe uses industry-standard encryption and security practices.
- Oaks Fire does not store complete credit or debit card numbers.
6. Data Security
Oaks Fire uses reasonable administrative, technical, and physical safeguards designed to help protect customer information against unauthorized access, misuse, loss, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies & Analytics
Our website may use cookies and analytics technologies to:
- Improve website functionality
- Understand website usage
- Enhance customer experience
8. Your Choices
You may contact Oaks Fire to:
- Request updates to your information
- Request corrections
- Ask questions about how your information is used